Question 1

What is the difference between Instant Book and Request to Book?

Accepted Answer

Instant Book allows you to confirm your reservation immediately without waiting for host approval. Request to Book requires the host to review and approve your request, usually within 24 hours. Instant Book is ideal if you want quick confirmation, while Request to Book lets hosts screen guests before confirming.

Question 2

How do I book an experience?

Accepted Answer

Browse experiences on the Japan Pro platform and select the one you'd like to join. Choose your preferred date and number of guests, then click 'Book Now'. Depending on the host's settings, your booking will either be confirmed instantly or sent as a request for the host to approve.

Question 3

Can I cancel my booking?

Accepted Answer

Yes, you can cancel a booking from your Trips page. Cancellation policies vary by experience — some offer full refunds if cancelled 48 hours before the experience, while others may have stricter policies. Always review the cancellation policy before booking.

Question 4

How do payments work?

Accepted Answer

Payments are processed securely through Stripe. Your card is charged at the time of booking confirmation. We support all major credit and debit cards, as well as Apple Pay and Google Pay. All transactions are encrypted and secure.

Question 5

How does billing work?

Accepted Answer

You are billed in full at the time of booking. If a refund is applicable (based on the experience's cancellation policy), it will be returned to your original payment method within 5–10 business days. Hosts receive their payout 24 hours after the experience ends.

Question 6

What is Japan Pro's refund policy?

Accepted Answer

Refund eligibility depends on the individual experience's cancellation policy set by the host. Most experiences offer a full refund if cancelled at least 48 hours in advance. In cases of emergency or extenuating circumstances, please contact our support team.

Question 7

How do I become a host?

Accepted Answer

Click 'Become a Host' on the homepage or navigation menu. Fill out the application form with your details, business type, and the kind of experience you'd like to offer. Once approved, you'll receive an email to set up your account and create your first listing.

Question 8

What types of experiences can I find on Japan Pro?

Accepted Answer

Japan Pro offers a wide range of authentic local experiences including food tours, cooking classes, cultural workshops, tea ceremonies, guided city walks, nature excursions, and unique stays. All experiences are hosted by vetted local experts.

Question 9

Are experiences suitable for solo travelers?

Accepted Answer

Absolutely. Many of our experiences welcome solo travelers and offer a great way to meet other like-minded guests. Each listing specifies the group size and format, so you can choose what suits you best.

Question 10

How do I create a listing?

Accepted Answer

After your host account is set up, go to your Host Dashboard and click 'Create New Listing'. Follow the step-by-step guide to add your experience details, photos, availability, and pricing. Your listing will be reviewed by the Japan Pro team before going live.

Question 11

How do I manage my availability?

Accepted Answer

Use the Calendar section in your Host Dashboard to set and update your available dates. You can block off dates, set recurring availability, and adjust booking windows to fit your schedule.

Question 12

When do I receive my payout?

Accepted Answer

Host payouts are released 24 hours after the experience is completed. Funds are transferred to your connected Stripe account and typically arrive within 2–5 business days depending on your bank.

Question 13

How do I update my profile?

Accepted Answer

Go to your account settings by clicking your profile avatar in the top navigation. From there you can update your name, photo, bio, and language preferences.

Question 14

How do I reset my password?

Accepted Answer

On the login page, click 'Forgot Password' and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it in your inbox.

Question 15

How does Japan Pro verify hosts?

Accepted Answer

All hosts go through a review process before their listings go live. We verify identity, review their proposed experiences for quality and safety, and check that they meet our community standards. Guest reviews also contribute to ongoing host accountability.

Question 16

What should I do if I feel unsafe during an experience?

Accepted Answer

Your safety is our top priority. If you feel unsafe at any point, leave the situation and contact local emergency services if needed. Afterwards, report the incident through the Japan Pro Help Center. Our Trust & Safety team will investigate promptly.

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